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Service Level Agreements

WHEN IT COMES TO SERVICE LEVEL AGREEMENTS, Teranet Communications provides customers with an unprecedented number of aggressive commitments further reinforcing that Teranet Communications operates a truly world-class network. Our SLAs also validate the true redundancy of each Teranet Communications network node and the aggressive and proactive monitoring and prevention activities performed daily by our certified network operations teams.

Here is a complete list that every colocation customer receives with services provided by us.

Network Availability

• 100% network availability

Network Performance

• Less than 5ms latency to the Internet
• Less than 1% packet loss to the Internet

Copies of these Service Level Agreements are available upon request. Simply contact us for more information.